Terms and conditions

The owner of the online store under the domain http://www.arredi.pl is Arredi sc with its registered office at ul. Konstytucji 3 maja 6 lokal 1 A, 05-250 Radzymin, NIP number 1251624454 - REGON number 147073172, tel. +48 502 202 664, e-mail: kontakt@arredi.pl, hereinafter referred to as the Seller.

§1

Definitions

The terms used in the Regulations mean:

Buyer/Customer - means a natural person with full legal capacity (an adult person who is not legally incapacitated), a natural person with limited legal capacity (a person who is over 13 years of age or is partially legally incapacitated) acting with the prior consent of their legal representative (e.g. parent), a legal person, an organizational unit that is not a legal person, to which the law grants legal capacity, which acquires or intends to acquire goods from the Store (Buyer or Customer).

Consumer - means a natural person performing a legal act not directly related to his or her business or professional activity.

User means the entity using the Online Store for which services are provided by the Seller.

Cart means an interactive form available on the website http://www.arredi.pl/ used to contact the Store and enable the Buyer to submit a purchase offer.

User Account - means an individual panel for each User, launched on his/her behalf by the Seller after the User has registered.

Contact details mean:

a) in the case of natural persons: first name, last name, permanent residence address, correspondence address - if different from the registered address, e-mail address, contact telephone number. If the ordered service concerns the performed business activity, the contact details of the natural person also include their company and tax identification number (NIP);

b) in the case of legal persons or an organizational unit that is not a legal person but which is granted legal capacity by law: name, registered office, correspondence address, tax identification number (NIP), e-mail address, contact telephone number.

Regulations - these Regulations for the provision of services by electronic means within the online store http://www.arredi.pl/

Online Store (e-Shop or Store) – an online service available at http://www.arredi.pl/ through which the Customer can place Orders.

Goods – products presented in the Store.

10. Sales Agreement - a sales agreement for Goods or Services concluded between the Seller

and the Client.

11. Order – a declaration of will of the Customer, aimed directly at concluding a Sales Agreement, specifying in particular the type and number of Goods.

 

§2

General provisions

All rights to the Online Store, including proprietary copyrights, intellectual property rights to its name, internet domain, Website, as well as to templates, forms and logos belong to the Seller, and they may be used only in the manner specified in and in accordance with the Regulations.

These Regulations define the rules for using the e-Shop available at http://www.arredi.pl/

The regulations specify in particular:

a) rules for registering and using an account in the Store;

b) terms and conditions for placing Orders electronically within the Store;

c) the principles of concluding a Product Sales Agreement using the services provided

within the Store;

d) technical requirements necessary for cooperation with the IT system (personal computer, laptop, etc.) used by the Client.

Customers can access these Regulations at any time via the link on the website's home page at http://www.arredi.pl/ and download and print them.

The content of the regulations may not be changed or modified by Customers.

Provisions that are more favorable than those resulting from these Regulations, agreed by the Seller with the Customer or User, take precedence over the regulations.

The condition for using the services provided by the Store is prior familiarization with the description of the service, terms and conditions, price list, as well as all provisions of these Regulations available on the Store's website.

The offer presented on the e-Shop pages as well as the descriptions of the goods constitute only commercial information and not an offer within the meaning of the Civil Code. They become binding - for the purpose of concluding a specific contract - only upon confirmation of the acceptance of the order for execution by the Seller.

The Store reserves the right to change the prices of goods on the Store's website, introduce new goods, conduct and cancel promotional campaigns or introduce changes to them.

10. Goods available in the e-Shop are free from physical and legal defects.

 

§3

Technical requirements and Cookies

In order to use the Store, the Customer must have access to a computer station or terminal device that has:

a) Internet access;

b) any properly configured web browser;

c) an active and correctly configured e-mail account.

e-Shop enables you to order services using commonly available software,

in the form of web browsers that accept cookies, e.g. FireFox, Opera, Chrome, Internet Explorer and Safari.

The Seller shall not be liable for any technical problems or technical limitations that occur in the computer equipment or software used by the Customer to use the e-Store, and which prevent or hinder the Customer from using the store.

With the prior consent of the buyer, user or their representative, the store stores cookies on their computer, which are necessary: ​​to conclude a distance sales contract, to execute it and to provide the "My account" service, and to make it easier for the User and Buyer to use the store's website by maintaining the session (making it unnecessary to re-enter the password) and to create subpage viewing statistics.

Files entered by the Store onto the computer of the Buyer, User or their representative do not collect their personal data, do not affect the configuration of the operating system or software, and may be deleted at any time.

 

§4

Registration in the e-Shop

The Customer may make a purchase in the Store after registering.

Registration takes place by completing and accepting the registration form.

The condition for registration is to agree to the content of the Regulations and to provide correct personal data marked as mandatory. After sending the completed registration form, the User will immediately receive, by e-mail to the e-mail address provided in the registration form, confirmation of the Registration by the Service Provider. At that moment, an agreement is concluded for the electronic provision of the User Account management service, and the User gains access to the User Account and services provided within the User Account.

The User who has registered may delete the User Account on his/her own or submit to the Seller a request to delete the User Account.

§5

Placing Orders

When placing all orders, the Buyer is obliged to provide correct contact and personal details.

To place an Order, the Buyer activates the shopping cart by clicking the "add to cart" command next to the selected products and then specifies the number of pieces of the purchased product in the order panel.

After clicking "next", the Buyer is transferred to the delivery address panel where they provide contact details in the appropriate fields in order to enable the conclusion and implementation of the contract. By selecting the appropriate declarations, the Buyer should also consent to the processing of their personal data by the Store for the purpose of concluding and implementing the sales contract and tax purposes, and agree to the storage of cookies on their computer.

The Buyer should also read these regulations and accept them, which he confirms by selecting the appropriate declaration.

At their own discretion, the Buyer can return to the product selection panel to add more products to the basket, remove the selected product or open the payment and delivery panel, where the delivery method and payment method are specified. In this panel, the Buyer receives information about the delivery costs and the price and its components.

During the Order placement - until the button "I order with an obligation to pay" is pressed, the Customer has the possibility to modify the entered data and the selection of the Goods. For this purpose, the Customer should follow the messages displayed to the Customer and the information available on the website.

Each time before sending the order to the Seller, the User is informed of the total price for the selected Goods and Delivery, as well as of all additional costs he is obliged to incur in connection with the sales contract.

Confirmation of receipt of the order by the Buyer immediately makes the order binding for the Buyer (which means that by accepting the order, the Store enters into an agreement with the Buyer with the content resulting from the order). The order ceases to be binding if the Seller declares that he does not accept the order or rejects it.

The summary of the placed Order will include information regarding:

subject of the order,

the unit and total price of the ordered products or services, including delivery costs and additional costs (if any),

selected payment method,

chosen delivery method.

If the Seller is unable to confirm the Order, the placed order will be cancelled and any personal data contained therein will be deleted from the Seller's database.

The Seller may refuse to conclude a distance selling agreement in particular,

when the contact details provided by the Buyer are incomplete, incorrect or raise doubts as to their authenticity.

The Store allows you to purchase the products offered by adding them to the Cart 24 hours a day, 7 days a week. The Store allows for technical breaks that exclude the Store from accepting and fulfilling Customer orders.

The Buyer may choose any form of proof of purchase, in the form of an invoice or receipt. If the Buyer wishes to receive an invoice, the Buyer is obliged to provide the data requested in the form, necessary for issuing the document.

 

§6

Prices and payment methods

Prices given in the e-Shop are expressed in Polish zloty and include VAT at the rate of 23% and excise tax, customs duties and other public law charges.

Prices given in the e-Shop may change. Price changes do not apply to Orders placed by the Customer before the change was published and which are in the process of being fulfilled.

The final price binding the parties is the price of the Goods contained on the Website of the Service at the time of placing the order by the User.

The Customer may choose the form of payment for the ordered Goods from the forms presented below, depending on the specific forms of payment provided by the Seller:

a) Bank transfer/payment. Payment is made by transfer/payment to the following bank account belonging to the Seller: Bank: ING Bank Śląski, Branch in Warsaw ul.Powsińska 64A - Warsaw, account: 57 1050 1025 1000 0091 4313 4964?. The Goods will be sent to the Buyer immediately after the payment is credited to the Seller's bank account;

b) Cash on delivery. Payment for the ordered goods is made in cash upon receipt of the goods from an employee of the Polish Post or a courier at the time of delivery of the goods, to an employee of the Polish Post or a courier, in cash;

c) using the TPAY.COM portal

For orders exceeding PLN 500, the Seller reserves the right to limit the payment method by excluding the option of cash on delivery.

The condition for the release of the Goods is payment for the Goods and shipping (or for the Goods themselves if the shipping costs are covered by the Seller).

§7

Order Fulfillment and Delivery of Goods

Orders are processed once payment has been credited to our account.

Order fulfillment takes place on working days from Monday to Friday.

Orders placed after 2:00 PM are treated as placed on the next business day. Orders placed on non-working days are treated as placed on the first business day following the day the order was placed.

Shipping costs are covered by the Buyer.

In the event of unavailability of the goods covered by the order in the warehouse, from the Store's suppliers or for other reasons and the impossibility of fulfilling the Customer's order, the Store will notify the Customer of this fact no later than within 7 days from the date of conclusion of the agreement and will return the money paid. The notification will be sent to the e-mail address provided by the Customer in the order form.

In the event of unavailability of some of the goods covered by the order in the warehouse, from the Store's suppliers or for other reasons preventing the execution of the order within the time specified in the order (e.g. delay in deliveries by the Store's suppliers), the Customer is informed about the status of the order and decides on the method of its execution. The Customer has the following options:

a) partial fulfillment - the Customer's choice of this option results in the fulfillment of the order for only available goods, the Store is released from the obligation to fulfill the order for unavailable goods,

b) cancellation of the entire order - the Customer's choice of this option releases the Store from the obligation to fulfill the order.

Delivery of the purchased Goods is carried out by sending the Goods via Poczta Polska or a courier company to the address provided by the Buyer in the order form.

The price of shipping within the country is a flat rate and depends on the weight and dimensions of the goods. The seller charges fees according to the carrier's price list available at the registered office of ARREDI sc

It is possible to collect the product in person at the warehouse after arranging a date by phone or e-mail with the Seller.

Upon acknowledgment of receipt of the Goods, the ownership title to the goods and all risks related to the possession and use of the product, in particular the risk of loss or damage, are transferred to the Buyer.

In the event of an unjustified refusal to accept the shipment by the Buyer who is a Consumer and does not exercise the possibility of withdrawing from the contract within 14 days from the date of refusal to accept the shipment, the Seller has the right to charge the Buyer for the costs of shipping and return to the sender. If an entity that is not a Consumer makes an unjustified refusal to accept the shipment, the Seller may charge them for the costs of shipping in each case.

 

§8

Guarantees

Goods may be covered by a manufacturer's or distributor's warranty. Detailed warranty conditions and duration are provided in the warranty card issued by the guarantor. If the received goods are defective, the Customer may exercise, at their discretion, the warranty rights directly from the guarantor (manufacturer or distributor) in the indicated service centers and the rights to which they are entitled from the seller. The warranty rights and the rights to which the Customer is entitled from the seller due to the non-conformity of the goods with the contract are independent of each other.

 

§9

Complaints

In the event of defects or non-conformity of the goods with the offer, the Customer has the right to complain about the goods by notifying the Seller:

a) in writing to the following address: ARREDI SC ul.Ul. Konstytucji 3 Maja 6 lok 1A 05-250 Radzymin

b) by e-mail to the e-mail address: e-mail: kontakt@arredi.pl

c) orally at the Seller's registered office.

When filing a complaint, the Customer may request that the Seller replace the purchased goods with a defect-free product or remove the defect.

The Customer also has the right to demand a price reduction unless the Seller immediately and without excessive inconvenience to the Buyer replaces the defective item with a defect-free one or removes the defect.

If the defect is deemed to be significant or if the Customer submits another complaint regarding previously repaired or replaced goods, the Customer has the right to withdraw from the concluded contract.

The customer may not withdraw from the contract if the defect is insignificant.

The complaint should contain the following information:

name and surname;

correspondence address, e-mail address and telephone number;

subject of complaint;

reason for complaint;

request for consideration of the complaint;

signature (handwritten signature in the case of a complaint submitted by post).

The Seller is liable for physical or legal defects of the goods sold only if the defects are discovered within two years from the date of receipt of the goods by the Customer.

Complaints will be considered by the Seller immediately from the date of their receipt.

The Seller will inform the Buyer about the result of the complaint to the e-mail address indicated in the complaint, and in the case of correspondence by letter - to the address indicated by the Buyer.

When the settlement of a justified complaint involves sending a new Product to the Customer or removing the non-conformity, the Seller shall bear the costs of delivery of the Product, both of returning the complained Product to the Seller, as well as of re-shipping the Product from the Seller to the Customer.

§10

Complaints about services provided electronically

 

The User may file a complaint to the Seller in connection with the use of services provided electronically. The complaint may be filed in electronic form and sent to the Service Provider's electronic address. In the complaint, the User should include their Login and a description of the problem. The Service Provider shall promptly, but no later than within 14 (fourteen) days, consider the complaint and provide a response to the User's electronic mail address provided in the complaint.

The Seller shall take all necessary steps to ensure the proper operation of the Store, to the extent resulting from the current technical knowledge, and undertakes to remove any

any irregularities reported by Customers within a reasonable time.

The Customer may report any irregularities related to the operation of the Store in writing to the following address:

ARREDI sc ul. Konstytucji 3 Maja 6, lok 1A, 05-250 Radzymin

or by e-mail to the e-mail address: e-mail: kontakt@arredi.pl

§11

Right to withdraw from the Sales Agreement

The Customer has the right to withdraw from the Sales Agreement within 14 days without giving any reason.

The deadline for withdrawal from the Sales Agreement expires after 14 days from the day on which the Customer came into possession of the Goods or on which a third party other than the carrier and indicated by the Customer came into possession of the Goods.

To meet the withdrawal deadline, it is sufficient to send a statement of withdrawal from the contract to the Seller's correspondence address or e-mail address before the expiry of the 14-day period.

The Customer may use the following sample withdrawal form from the Sales Agreement, but this is not obligatory.

Sample withdrawal form from the Agreement

If the Customer uses the option to inform the Seller about the withdrawal from the Sales Agreement via e-mail or other form of electronic communication, the Seller will immediately send the Customer a confirmation of receipt of the information about the withdrawal from the Sales Agreement on a durable medium (for example, via e-mail). No later than within 14 days from the date of submission of the declaration of withdrawal from the agreement or together with this declaration, the Buyer delivers or sends to the Store's address the purchased goods in an unchanged state, unless the change was necessary within the limits of ordinary management.

The Consumer shall not incur any costs in connection with exercising his or her right to withdraw from the contract, apart from the direct costs of sending the goods back to the Store.

If the goods returned by the Buyer are incomplete or show traces of use that go beyond the ordinary management of the item, the Seller, when refunding the payment to the Buyer, reduces the amount refunded by the total amount of the reduction in the value of the goods or the costs of repairs incurred by the Buyer.

The e-Shop will refund the payment using the same payment methods that were used by the Customer in the original transaction, unless the Customer has expressly agreed to a different solution; in any case, the Customer will not incur any fees in connection with this refund, immediately.

Within 14 days from the date of receipt by the Seller of the Customer's declaration of withdrawal from the contract, the Seller is obliged to return to the Customer all payments made by him, including the costs of delivering the goods. The above does not apply to the costs of sending the goods back to the Store. If the Seller has not offered to collect the goods from the Customer himself, he may withhold the return of payments received from the Customer until the goods are received back or the Customer provides proof of sending them back, depending on which event occurs first.

The right to withdraw from the contract does not apply in the event of the Seller providing:

- non-prefabricated items manufactured according to the specifications provided by the consumer or intended to meet his individual needs;

- where the subject of the service is an item delivered in a sealed package,

which cannot be returned after opening the packaging due to health protection or hygiene reasons, if the packaging was opened after delivery,

- where the subject of the performance are things that after delivery, due to their nature, are inseparably connected with other things.

§12

Final provisions

The Regulations come into force on the date of publication on the e-Shop website.

The Store reserves the right to change the Regulations. Any changes to the Regulations come into effect on the date indicated by the Store, no shorter than 14 days from the date they are made available on the website www.arredi.pl

Orders placed before the date of entry into force of changes to these Regulations will be fulfilled on the basis of the provisions in force on the date of placing the order.

The Seller will inform the User 7 days before the new Regulations come into force about the change in the Regulations by means of a message sent electronically containing a link to the text of the amended Regulations.

If the User does not accept the new content of the Regulations, he or she is obliged to notify the Service Provider of this fact, which results in the termination of the contract.

The Seller shall be liable for failure to perform or improper performance of the contract, but in the case of contracts concluded with Users who are Entrepreneurs, the Service Provider shall be liable only in the event of intentional damage and within the limits of the losses actually incurred by the User who is an Entrepreneur.

In the event of a dispute arising from the concluded agreement for the provision of services by electronic means, the parties will strive to resolve the matter amicably. The law applicable to the resolution of any disputes arising from these Regulations is Polish law.

We wish you successful shopping!

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Instructions on withdrawal from the contract

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The deadline for withdrawal from the contract expires after 14 days from the day on which you came into possession of the goods or on which a third party other than the carrier and indicated by you came into possession of the goods.

To exercise the right of withdrawal, you must inform us (name, full address, telephone number, fax number if available, e-mail address of the seller) of your decision to withdraw from the contract by means of an unequivocal statement (e.g. a letter sent by post, fax or e-mail).

You may use the model withdrawal form, but this is not obligatory.

You can also fill in and send the withdrawal form or any other unequivocal declaration of intent to withdraw from the contract electronically on our website http://www.arredi.pl. If you use this option, we will immediately send you confirmation of receipt of the information on withdrawal from the contract on a durable medium (e.g. by e-mail).

In order to meet the withdrawal deadline, it is sufficient for you to send information regarding the exercise of your right to withdraw from the contract before the withdrawal deadline expires.

Consequences of withdrawal from the contract:

If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery of the goods (with the exception of the additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), immediately and in any event no later than 14 days from the day on which we are informed of your decision to exercise the right to withdraw from this contract.

We will make the reimbursement using the same means of payment that you used for the initial transaction, unless you have expressly agreed otherwise; in any case, you will not incur any fees as a result of this reimbursement.

We may withhold reimbursement until we receive the goods or until you provide us with proof that you have sent back the goods, depending on which event occurs first.

Please return or hand over the goods to us immediately and in any case no later than 14 days from the date on which you informed us of your withdrawal from this contract. The deadline is met if you return the goods before the expiry of the 14-day period.

You will have to bear the direct costs of returning the item. You are only responsible for the reduction in the value of the item resulting from its use in a manner other than necessary to establish the nature, characteristics and functioning of the item. In accordance with Article 38 of the Consumer Rights Act, withdrawal from the contract does not apply to goods whose return is inadmissible for hygiene reasons and non-prefabricated goods that serve to meet the individual needs of the Buyer.